Account Manager Apprentice with CCL
  • 27th Feb 2018


CCL Office Limited are a leading UK supplier of stationery and office supplies for business. Working as an an Apprentice Account Manager you will be responsible for working with customers to arrange stationary and office supply orders.

Training to be provided:

You will work towards a Level 2 NVQ Customer Service with Gateshead College to complete a Technical Certificate and Functional Skills if required.

Expected course duration: 12 months

Number of hours: 37.5 hours per week

Working pattern: Monday – Friday 8.30am – 5pm, 1 hour for lunch


Job description:

This role will include:

  • Utilise database systems to contact potential, lapsed and existing businesses to meet and exceed targets

  • Deal with telephone enquiries and sales with confidence and professionalism

  • Self-manage administration tasks to ensure a streamline service

  • Engage with all internal training

  • Accurately prepare and distribute invoices

  • Develop and retain positive customer relationships

  • Accurately pricing of customer requirements

  • Order entry, processing and administration sales orders via IT systems

  • Working effectively as part of a small team


Desired skills:

  • Excellent telephone manner

  • Sharp customer service skills

  • Excellent communication skills, both verbal and written

  • Ability to communicate with a range of stake holders across all levels

  • Good attention to detail

  • Team player


    Personal qualities:

  • Motivated

  • Ambitious

  • Resilient

  • Outgoing

  • Confident

  • Professional

  • Articulate


    Qualifications required

    Maths and English GCSEs (grade C or above).

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