Apprentice Customer Service Consultant
  • 1st Nov 2018

Description

This is an exciting opportunity to join a vibrant contact centre capturing clients nationwide. You will be trained and encouraged to develop your own skills in a fast paced environment. The role is predominately dealing with inbound clients, finding them the best package and ultimately securing a sale. Excellent progression and earning potential.

Training to be provided:

Customer Service Practitioner Level 2 apprenticeship standard 

Expected course duration: 12 months

Number of hours: 40 hours

Working pattern: You will work 5 days over 7; including 1 in 3 Saturdays and 1 in 6 Sundays, shifts to be confirmed

Salary & benefits

  • £148 per week

  • £1000 guaranteed apprentice bonus in the first year – to be paid in 4 instalments

  • 6 different pay increments for apprentices

  • Plus On-Target Earnings

Job description:

This position requires that the jobholder:

  • Respond to incoming calls from customers, professionally and in a timely manner

  • Completion of a comprehensive medical questionnaire with all enquiries, and securing the sale of the most appropriate insurance package

  • Complying with insurance regulations and legislations (full training given) 

  • Providing new business and mid-term quotations to customers, based on a series of questions and answers, to determine the customer’s demands and needs

  • Arranging new business or mid-term cover based on a series of questions and answers to match the customer’s demands and needs

  • Follow internal procedures to ensure correct handling of business

  • Achieve and maintain the service standards

  • Achieve and maintain sales targets and quality of output

  • Achieve and maintain compliance with the rules as set out in the Staff Handbook

  • Set an example to all staff in relation to the provision of a competent level of service to our customers

  • Achieve and maintain a standard of knowledge appropriate to the provision of our product

  • Achieve and maintain a level of competence appropriate to the provision of our product

  • Ensure that the handling of each piece of business is transacted in such a way as to meet the demands and needs of the customer

  • Ensure that the handling of each piece of business is transacted in such a way that complaints are not received

 

Requirements

Desired skills:

  • Excellent communication skills 

  • Organisational skills

  • Confident and friendly telephone manner

  • Excellent organisation skills

  • Excellent attention to detail

  • Ability to prioritise workload

  • Good literacy and numeracy skills

    Personal qualities:

  • Resiliance 

  • Organised

  • Personable and professional

  • Presentable

  • Team player

     

    Qualifications required

  • GCSE A-C in Maths and English (or equivalent) would be desirable

  • Good ICT knowledge

How To Apply

To apply, please email your CV to apprenticeships@gateshead.ac.uk. Please add the vacancy you are applying for into the email subject field.

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