Norseal Ltd are a specialist wholesale company distributing a wide range of door seals. This is an exciting opportunity for the right candidate to become a part of the team and gain extensive experience across the departments and create a career with the company.
Training to be provided:
You will work towards a Level 2 NVQ Diploma in Customer Service with Gateshead College and functional skills Maths, English and IT, if required.
Expected course duration: 12 months
Number of hours: 35 hours per week
Working pattern: Monday to Friday, 9am – 5pm with 45 min lunch
Salary: £157.50 - £175.00 per week
The Customer Service role provides end to end support to any member of staff and customers under the direction of the company Director. The role has responsibility for carrying out the timely completion of administration tasks and contributes to providing an outstanding customer experience.
Communicating with customers both via email, telephone and face to face to ensure an outstanding customer service experience.
Taking orders from customers and placing order with suppliers alongside sales team.
Responsible for greeting customers in a confident and professional manner.
Providing clerical support including sending correspondence to and on behalf of clients and other members of staff.
Responsible for processing relevant documents and recording details using IT systems.
Accurately updating and maintaining records and reports both computerised and paper based.
Updating the company internal systems.