Based in Sunderland, Heatland Stoves is looking to expand their team and require an Administration Officer to help with this growth. This is a great opportunity for the right candidate to become part of an ever-growing team and sector.


          Training to be provided:

  • You will work towards a Level 2 NVQ Diploma in Business Administration with Gateshead College and functional skills Maths and English.

    Expected course duration: 12 months

    Number of hours:
    37.5 hours per week

    Working pattern:
    Monday to Friday 9am to 5pm (30 minute lunch break)

    £150 per week

    Job description:

    The Administration Officer’s role will provide overall administrative support to the company and staff. The successful candidate will have the responsibility for carrying out most administration tasks including the following:

  • Receive/make customer calls and provide a high standard of customer service

  • Responsible for greeting customers in a confident and professional manner

  • Accurately create, update and maintain records both computerised and paper based 

  • Process, file and archive documents

  • Take works orders from clients

  • Responsible for creating and processing documents in word / excel and recording details using IT systems

  • Create customer job folders and maintain paperwork

  • Complete work diary for engineers and organise workload

  • Providing an excellent support function to internal colleagues

  • Carrying out a range of general office work and more specific administrative tasks, to ensure the efficient running of the office


Desired skills:

  • Good I.T. skills including Word, Excel and e-mail

  • Attention to detail

  • Excellent communication skills both verbal and written

  • Prioritise workload effectively

    Personal qualities:

  • Friendly, outgoing and confident to speak to customers face to face and over the phone

  • Ability to work using own initiative

  • Enthusiastic

  • Willing to learn and develop


    Qualifications required

  • English A - C - or equivalent

  • Maths A - C - or equivalent

How To Apply

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