Customer Service Apprentice with CCL
  • 9th Jan 2019


CCL Office Limited are a leading UK supplier of stationery and office supplies for business. Working as a Customer service apprentice you will be responsible for working with customers to arrange stationary and office supply orders.

Training to be provided:

You will work towards a Level 2 NVQ Customer Service with Gateshead College to complete a Technical Certificate and Functional Skills if required.

Expected course duration: 12 months

Number of hours: 37.5 hours per week

Working pattern: Monday – Friday 8.30am – 5pm, 1 hour for lunch


Job description:

This role will include:

  • Utilise database systems to contact potential, lapsed and existing businesses to meet and exceed targets

  • Deal with telephone enquiries and sales with confidence and professionalism

  • Self-manage administration tasks to ensure a streamline service

  • Engage with all internal training

  • Accurately prepare and distribute invoices

  • Develop and retain positive customer relationships

  • Accurately pricing of customer requirements

  • Order entry, processing and administration sales orders via IT systems

  • Working effectively as part of a small team


Desired skills:

  • Excellent telephone manner

  • Sharp customer service skills

  • Excellent communication skills, both verbal and written

  • Ability to communicate with a range of stake holders across all levels

  • Good attention to detail

  • Team player

    Personal qualities:

  • Motivated

  • Ambitious

  • Resilient

  • Outgoing

  • Confident

  • Professional

  • Articulate


    Qualifications required

    Maths and English GCSEs (grade C or above).

How To Apply

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