CCL Office Limited are a leading UK supplier of stationery and office supplies for business. Working as a Customer service apprentice you will be responsible for working with customers to arrange stationary and office supply orders.
Training to be provided:
You will work towards a Level 2 NVQ Customer Service with Gateshead College to complete a Technical Certificate and Functional Skills if required.
Expected course duration: 12 months
Number of hours: 37.5 hours per week
Working pattern: Monday – Friday 8.30am – 5pm, 1 hour for lunch
This role will include:
Utilise database systems to contact potential, lapsed and existing businesses to meet and exceed targets
Deal with telephone enquiries and sales with confidence and professionalism
Self-manage administration tasks to ensure a streamline service
Engage with all internal training
Accurately prepare and distribute invoices
Develop and retain positive customer relationships
Accurately pricing of customer requirements
Order entry, processing and administration sales orders via IT systems
Working effectively as part of a small team