Description

Yerra are looking for passionate and determined people to join their rapidly growing company.

Training to be provided:
Level 2 BTEC Diploma in Customer Service (standard)
Functional skills maths, English and IT, if required.
 
Expected course duration: 12 months

Number of hours: 35 hours

Working pattern: 9am-5pm (Monday to Friday)

Salary: £129.50 - £175 per week

Job description:

Yerra hires passionate, determined people and empowers creativity that delivers innovation to the legal and IP markets. We foster a positive work environment and encourage active corporate and individual involvement in our communities. We believe growth and client satisfaction is achieved through partnership, mutual respect and consistent excellence. Full training will be provided.

  • Dealing with emails and calls from clients regularly

  • Attending team meetings

  • Data Entry using excel and in-house system

  • Manipulating data and creating reports using relevant resources

  • Rate Reviews

  • Helping with RFP tenders

  • Perform QA tasks when required

  • Foster team spirit

  • Produce documentation as required

  • Assist in requirements gathering

  • Helping out on larger projects as required.

Requirements

Desired skills:

  • Excellent written and spoken English, good social skills

  • Confident communicator in English, providing excellent customer service to internal and external stakeholders

  • Process-oriented

  • Comfortable working on a computer for most the day, heavy focus on data processing 

  • Sound knowledge of MS.  Will mainly be using Excel

  • Strong analytical skills and the ability to convert data into meaningful insights

  • Interested in Legaltech, AI

    Personal qualities:

  • High attention to detail

  • Professional & Conscientious worker  

  • Results driven with a hands-on, proactive attitude

  • Enthusiastic Self-motivated with the ability to prioritise tasks and manage own time effectively

  • Motivated with a Positive attitude and team player 

  • Ability to work well within a team structure

     

    Qualifications required

  • English A-C/ 4 - 9

  • Maths  A-C/ 4 - 9

  • IT  A-C/ 4 - 9

How To Apply

To apply, please email your CV to apprenticeships@gateshead.ac.uk. Please add the vacancy you are applying for into the email subject field.

If you require help creating your CV, click here to use our online CV Builder.