Sales Support Apprentice with Norseal
  • 14th Feb 2018

Description

Norseal Ltd are a specialist wholesale company distributing a wide range of door seals. This is an exciting opportunity for the right candidate to become a part of the team and gain extensive experience across the departments and create a career with the company.

Training to be provided:

You will work towards a Level 2 NVQ Diploma in Customer Service with Gateshead College and functional skills Maths, English and IT, if required.

Expected course duration: 12 months

Number of hours: 35 hours per week

Working pattern: Monday to Friday, 9am – 5pm with 45 min lunch

Salary: £157.50 - £175.00 per week

Job description:

The Customer Service role will be working closely with our Marketing Team to ensure that the company’s brand identity is exceptional alongside high standard of customer service. The role has responsibility for carrying out the timely completion of administration tasks and contributes to providing an outstanding customer experience. 

  • Communicating with customers both via email, telephone and face to face to ensure an outstanding customer service experience.

  • Liaising with marketing department to ensure social media reflects the level of customer service standards.

  • Working closely with Marketing department to create Marketing campaigns.

  • Responsible for greeting customers in a confident and professional manner.

  • Providing clerical support including sending correspondence to and on behalf of clients and other members of staff.

  • Responsible for processing relevant documents and recording details using IT systems.

  • Accurately updating and maintaining records and reports both computerised and paper based.

  • Providing an excellent support function to internal colleagues.

Requirements

Desired skills:

  • Good I.T. skills including Word, Excel and e-mail

  • Attention to detail

  • Excellent communication skills both verbal and written

     

    Personal qualities:

  • Conscientious approach to work tasks

  • Ability to work using own initiative

  • Genuine interest in developing a career

  • Enthusiasm towards learning the role

  • Interest in becoming professionally qualified

     

    Qualifications required

    Maths, English and IT grade C or above (or equivalent)

How To Apply

To apply, please email your CV to apprenticeships@gateshead.ac.uk. Please add the vacancy you are applying for into the email subject field.

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